Return & Refund Policy
Last updated: January 2025
30-day returns
Because every poster is printed to order, we can't accept returns of custom prints that have been opened. However, if your poster arrives damaged, defective, or incorrect, you can return it within 30 days of delivery for a full refund or replacement.
Damaged or defective prints
If your poster arrives damaged, please contact us within 30 days with your order number and photos of the damage. We will send a replacement at no cost, or issue a full refund if a replacement isn't possible.
Wrong item received
If you received the wrong poster or size, contact us and we will arrange a replacement or refund, including the return shipping cost.
How to start a return
Email us at hello@posterza.com with your order number. Once approved, we'll send you return instructions. Refunds are issued to the original payment method within 5–10 business days of receiving the returned item.
Order cancellations
Because prints are made to order, please contact us within 24 hours of placing your order if you need to cancel it. Once printing has begun, orders can no longer be cancelled but remain covered by the 30-day damaged/defective return policy.